Last modified: 21 MAY 2018
Services are provided by Belux vACC, a structure taking form of a ‘feitelijke verenging’ according to Belgian law.
Information We Collect
Belux vACC must receive or collect some information to operate, provide, improve, understand, customize, and support our Services, including when you register for or use our Services. The types of information we receive and collect depend on how you use our Services.
Information You Provide
Your Account Information. You provide your VATSIM CID, your full name and basic information (including your VATSIM experience and the country you live in) to create a Belux vACC account. You also provide us your email address that you entered during your registration at vatsim.net. You may also add other information to your account, such as a profile picture and about information.
Your Messages. We retain your messages that you post on our website, forum or teamspeak server. Your messages might also be stored on your own device. To improve performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time.
Automatically Collected Information
Usage And Log Information. We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services, and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services, the features you use, profile photo, about information, whether you are online, when you last used our Services, and when you last updated your about information.
Device And Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information like hardware model, operating system information, browser or app version, browser information, and network, connection information including your IP address, ISP, language and time zone, device operations information, and identifiers like device identifiers.
Location Information. We collect location information if you use features that require your location.
Information Others Provide About You. We receive information about you from the VATSIM network, other users and businesses. We require each of these partners, users and businesses to have lawful rights to collect, use, and share your information before providing any information to us.
Third-Party Service Providers. We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with third parties to provide our infrastructure, delivery, and other systems, supply location, map, and places information, process payments, help us understand how people use our Services, help you connect with businesses using our Services, conduct surveys and research for us, and help with service.
Third-Party Services. We allow you to use our Services in connection with third-party services.
How We Use Information
We use the information we have (subject to choices you make) to operate, provide, improve, understand, customize and support our Services. Here’s how:
Our Services. We use the information we have to operate and provide our Services, including providing support, and improving, fixing, and customizing our Services. We understand how people use our Services and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
Safety And Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
Communications About Our Services And the VATSIM network. We use the information we have to communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our Services and those of the VATSIM Network.
Measurement and Analytics. To improve our Services we use your information.
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
Send Your Information To Those You Choose To Communicate With. You share your information (including messages) as you use and communicate through our Services.
Account Information. Your VATSIM CID, email address, profile information, about information and last seen information may be available to anyone who uses our Services.
Third-Party Service Providers. We work with third-party service providers to help us operate, provide, improve, understand, customize, and support our Services. When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.
Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
Assignment, Change Of Control, And Transfer
How The General Data Protection Regulation Applies To Our European Region Users
Our Legal Bases For Processing Information
We collect, use, and share the information we have as described above:
as necessary to fulfill our Terms;
consistent with your consent, which you can revoke at any time;
as necessary to comply with our legal obligations;
occasionally to protect your vital interests, or those of others;
as necessary in the public interest; and
as necessary for our (or others’) legitimate interests, including our interests in providing an innovative, relevant, safe, and profitable service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data. Learn More
How You Exercise Your Rights
Under the General Data Protection Regulation or other applicable local laws, you have the right to access, rectify, port, and erase your information, as well as the right to restrict and object to certain processing of your information. This includes the right to object to our processing of your information for direct marketing and the right to object to our processing of your information where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party. You can contact us at this page if you wish to access and/or rectify your information. You can also request us through that page to erase all your information. If we process your information based on our legitimate interests or those of a third party, or in the public interest, you can object to this processing, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons. You can also object to our processing of your information and learn more about your options for restricting the way we use your information by going here.
Managing And Deleting Your Information
We store information until your account is deleted. You can do this yourself or request it to be done at this page.
If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:
Settings. You can change some of your settings to manage certain information available to other users. You need to do this independently at the VATSIM website, Belux vACC website, Belux vACC Forum and Belux vACC Teamspeak.
Changing Your Email Address, Profile Name And Picture, And About Information. You must change your Email Address at the VATSIM.net website and also amend your profile on the Belux vACC website. You can also change your profile name, profile picture, and about information at any time.
Deleting Your Account. You may delete your Belux vACC Website or Forum account at any time. When you delete your Belux vACC Website or Forum account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.
Law And Protection
We collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Belux VACC, the VATSIM Network, or others, including to prevent death or imminent bodily harm.
Updates To Our Policy
If You Are In The European Region
The Data Protection Officer for Belux vACC can be contacted here.
For all people who have legal capacity to enter into an enforceable contract, we process data as necessary to perform our contracts with you (the Terms of Service, the “Terms”). We describe the contractual services for which this data processing is necessary in Our Services section of the Terms and in the additional informational resources accessible from our Terms. The core data uses necessary to provide our contractual services are:
To provide, improve, customize, and support our Services as described in “Our Services”;
To promote safety and security;
To transfer, transmit, store, or process your data outside the EEA, including to within the United States and other countries; and
To communicate with you, for example, on Service-related issues.
When we process data you provide to us as necessary to perform our contracts with you, you have the right to port it under the GDPR.
The other legal bases we rely on in certain instances when processing your data are:
When we process data you provide to us based on your consent, you have the right to withdraw your consent at any time and to port that data you provide to us, under the GDPR. To exercise your rights, please contact us here.
Our legitimate interests or the legitimate interests of a third party, where not outweighed by your interests or fundamental rights and freedoms (“legitimate interests”):
For people under the age of majority (under 18, in most EU countries) we need parental consent for you to use our Services. Please let your parents contact us here informing us of
– Your VATSIM CID
– Your Full name
– The explicit consent that you can use our Services.
To provide, improve, customize, and support our Services as described in Our Services;
To promote safety and security; and
To communicate with you, for example, on Service-related issues.
The legitimate interests we rely on for this processing are:
To create, provide, support, and maintain innovative Services and features that enable people under the age of majority to enjoy a virtual experience in aviation, express themselves, communicate, discover, and engage with information and businesses relevant to their interests, build community, and utilize tools and features that promote their well-being;
To secure our platform and network, verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, and keep our Services and all of the Facebook Company Products free of harmful or inappropriate content, and investigate suspicious activity or violations of our terms or policies and to protect the safety of people under the age of majority, including to prevent exploitation or other harms to which such individuals may be particularly vulnerable.
For all people, including those under the age of majority:
For providing measurement and analytics where we are processing data as a controller. The legitimate interests we rely on for this processing are:
To provide accurate and reliable reporting to businesses and other partners, to ensure statistics.
In the interests of businesses and other partners to help them understand their customers and improve their businesses, validate our pricing models, and evaluate the effectiveness and distribution of their services and messages, and understand how people interact with them on our Services.
For providing marketing communications to you. The legitimate interests we rely on for this processing are:
To promote events concerning the VATSIM network.
To share information with others including law enforcement and to respond to legal requests.
The legitimate interests we rely on for this processing are:
To prevent and address fraud, unauthorised use of the VATSIM Network, violations of our terms and policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), our users or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.
To share information with the VATSIM Network to promote safety and security. The legitimate interests we rely on for this processing are:
To secure systems and fight spam, threats, abuse, or infringement activities and promote safety and security across the VATSIM Network.
You have the right to object to, and seek restriction of, such processing; to exercise your rights, visit contact us here.
We will consider several factors when assessing an objection including: our users’ reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportional effort. Your objection will be upheld, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons.
If you are under the age of majority in your country and have a limited ability to enter an enforceable contract, we will take particular account of the fact that you are below the age of majority and adjust our assessment of our legitimate interests and the balancing of your interests and rights accordingly.
Compliance with a legal obligation:
Protection of your vital interests or those of another person:
The vital interests we rely on for this processing include protection of your life or physical integrity or that of others, and we rely on it to combat harmful conduct and promote safety and security, for example, when we are investigating reports of harmful conduct or when someone needs help.
Tasks carried out in the public interest:
Your objection will be upheld, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons.